Thank you for visiting us and shopping with us.
 
We ship locally and internationally with a shipping fee. Shoppers enjoy free local shippers in Singapore with minimum spend of $80 in a single purchase.
 
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
 
If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please drop us a note at sales@hikodrinks.com and quote your order number for queries pertaining to your order shipment.

Overview

Our returns and exchange policy is 14 days. We are only able to refund or exchange faulty or damaged goods, and within this time period.
 

Returns

  • Refunds and replacements can only be issued if the goods are damaged or defective the goods were purchased directly through drinkgusto.sg. and returned to us within a 14-day period from receipt.
  • To reduce fraudulent claims, if items have been damaged during shipping, photographic evidence must be provided of the damaged box and damaged items when submitting a request for a refund or exchange.
  • We are unable to refund bottles that have been opened or if they were purchased via third party sellers. We are also unable to refund Sale items.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely.
  • If you wish to proceed with a return, please email sales@hikodrinks.com with a subject line RETURNS and provide reference to your order.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have your returned item.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
  • We can only exchange items if they are defective or damaged. We are unable to replace bottles that have been opened or if they were purchased via third party sellers.
  • You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods.
  • We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back.
  • For further enquiries relating to your returns, please email sales@hikodrinks.com with your order number for us to get back to you.